You will need a credit or debit card and a valid email address. Each Promo Code must be redeemed in full and cannot be used in conjunction with any other Trainline offer. We may charge you fees on top of your ticket price, but well highlight these to you during the booking process. Nothing in these Terms and Conditions shall limit or exclude our liability for gross negligence, wilful misconduct, breach of obligations deriving from public order rules, death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. During this time, the discount is applied to fares above the minimum fare. Trainline support Search by keyword Book with confidence with Advance tickets - You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. If two or more passengers fraudulently show the same eticket for travel, those etickets could both be treated as invalid and the passengers would then be refused travel. Click here for more details.. The maximum group size is four adults (aged 16 years and over) including you, and four children aged between 5 and 15 years. If you were charged a penalty fare because you were unable to present your Railcard, say if youd forgotten or lost it, please contact the relevant operator for a refund. Are there any postcode restrictions for Next Day Delivery? Trainline.com Limited is registered in England and Wales. If you add an email account, you'll be able to send mail from either your Outlook.com address or your old address. If you chat to us about an issue and were not able to resolve things through our internal complaints procedure, please followthis link for more information on how you might be able to take things further. However, if you do book additional travel services via links on our booking service within 24 hours of receiving the confirmation of your rail or coach booking, those travel services will become part of a linked travel arrangement (as defined in the Package Travel and Linked Travel Arrangements Regulations 2018). Access to our website and apps doesnt give you any intellectual property rights relating to them, other than a right to use them in line with these Terms and Conditions. Click here to view the minimum fare. Yes Please read our guide on refunds and exchanges here. Call-back available NO. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. 27 Jan 2023. On weekdays, the discount is valid after morning peak times. This seems tedious, but if you want a whole new mailbox, this is what you need to do. . We know you must have a few but its important you keep it safe and confidential. You may choose to have the arbitration conducted by phone, based on written submissions, or in person in the county where you live or at another mutually agreed-upon location. Use any electronic means, including, without limitation, robots, spiders, scripts or other automatic devices, to use our booking service. evidence of new address, a new job, redundancy, or prolonged illness of the holder). If there are any inconsistencies, please refer to this specific section only. To encourage customers to book with confidence, the rail industry has introduced Advance ticket easements for the UK. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). Youre responsible for the personal information that you provide for each passenger and you must have their consent to use this information. Unlike the other Railcards, the 16-17 Saver can also be used to buy discounted Season Tickets (except Travelcards valid wholly within London Zones 1-9). CLASS ACTION AND JURY TRIAL WAIVERS. You must be aged between26and30years old to buy this Railcard. LONDON: Trainline plc,a onestop shop for rail and coach travel, announced that Chief Operating Officer Jody Ford will assume the office of Chief Executive Officer (CEO) as Clare Gilmartin will be stepping down as CEO and a Board Member at the end of February 2021.. Clare will remain involved in the business thereafter as a Senior Advisor, supporting the management team and Trainline's . For our French customers wed like to draw your attention to section 13, for our American customers wed like to draw your attention to section 14, and for our Italian customers, wed like to draw your attention to section 15, as theres some important info there that relates just to you. In addition, as set forth above, you are waiving any ability for an arbitrator to oversee or determine class, consolidated, aggregated, representative or collective actions. You cant change Weekly Season Tickets or Flexi Season Tickets. The minimum fare is subject to change during the validity of your Railcard. Please use their contact details to obtain more information from them. We provide booking services for a wide range of train, coach and bus services in the UK, across Europe and beyond. VAT number: 791 7261 06. Youre responsible for any fraudulent use of your eticket. Youll have to pay for any costs involved with accessing our booking service (for example, internet access fees and mobile data costs). In order to qualify for the scheme, each friend you refer (as a Referrer) must be a new Trainline customer, be over the age of 18 and live in Italy, Spain, Germany or the United States. A 26-30 Railcard gives you 1/3 off rail fares across Britain. Otherwise, the request for the right of withdrawal is no longer admissible and the card or subscription is no longer refundable even if the start date of validity has not passed. Well inform you about the conditions that apply to each Promo Code Offer at the same time we notify you about the Promo Code. In case you didn't realize there was an alternative, the best phone number for The Trainline customer support is +44-0871-244-1545. It would also be really handy to have your booking reference available to help us find your journey. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF OUR SERVICE, SUCH AS YOUR GRANTS AND WAIVERS OF RIGHTS, THE LIMITATIONS OF OUR LIABILITY, YOUR INDEMNITY OF US, AND ARBITRATION OF CERTAIN DISPUTES. Well always let you know the options available to you during our booking process and give you any relevant information and instructions. Open Outlook and select File from the top menu bar. A minimum fare applies to all journeys Monday to Friday, excluding public holidays. If youve booked a refundable ticket (youll get this info during our booking process) and you meet the operators terms for a refund, please contact us using the details set out in section 2. See the National Rail Conditions of Travel (NRCoT) for more information about penalty fares. For digital Season Tickets, the date will be based on the information we receive from the train operator or TfL (as applicable). But its important that youre protected against all computer viruses and software that could affect your device after using our website or apps or a third-party website or apps, just in case anything is missed. Unless youre using our Trainline for Business service, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. Please seethe full terms and conditions for the Refer-a-Friend scheme. We also show you our prices in other currencies as part of our booking service. Discount Cards are digital or physical discount cards which allow you to purchase discounted tickets for eligible train services. You can use your Season Ticket in conjunction with another ticket. There is a $1.10 charge to change your address online. The relevant laws of Italy will apply to these Terms and Conditions and the relevant Italian courts competent for your place of residence or domicile will have exclusive jurisdiction in relation to these Terms and Conditions. Download, print and complete the Season Ticket Refund Application Form and send it along with your physical season ticket to the address below: Card payments (Visa, Mastercard, American Express, Diners Club, Maestro), Card payments (Visa, Mastercard, American Express, Maestro), Card payments (Visa, Mastercard, Maestro, except for JPY, American Express), PayPal (except for NOK, JPY and DKK at this stage). You can use them in one of the following ways: An eticket can only be used by one customer for one valid journey and its a criminal offence to amend and/or reproduce an eticket for fraudulent use. You can travel anytime on weekends and public holidays. Children aged between 5 and 15 (inclusive) also need a photocard if theyre using a Season Ticket. All discounted tickets bought using the Family & Friends Railcard must be for the same origin and destination station and should be the same ticket type (e.g. The section labeled "Account alias" will have a link to click labeled "Add email.". The Refer-a-Friend Scheme detailed in section 9.1 is not available in France. We have the right to cancel or refuse your current order if youve not paid for a previous booking in full. The Federal Arbitration Act and federal arbitration law apply to this agreement. These fees are sometimes determined by the operators and will be detailed in our booking service as well as their terms and conditions. david minto jamaica; texas franchise tax public information report 2022; elmer and the rainbow powerpoint; kangaroos released in nevada 2020; elton john merchandise Although well do our best to check your journey is eligible, a notification does not guarantee that your claim will be approved or that you will be paid any compensation. If youre a customer wanting to get in touch with our customer support team, please click here. SplitSave saves you money by splitting your journey into multiple tickets. Tickets are non-transferable, unless we or the operators terms and conditions state clearly that they are. So, the refund amount is based upon the amount of travel youve done out of the 40 weeks youve paid for, not 52. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR DAMAGES, INJURY, CLAIM OR LIABILITY ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, OUR SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, OUR SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT OR INDIRECT LOST PROFITS OR LOST BUSINESS DAMAGES, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. STEP 5: If you have a paper ticket, deliver it to PO Box 23972, Edinburgh, EH3 5DA. If your ticket is changeable but not refundable (for example, Advance tickets), you can change the travel date and time but not the stations youve chosen to travel between. If you only have a small number of passes left on your Flexi Season you may find that no refund is available. With the exception of sections 13, 14 and 15 below, the relevant laws of the United Kingdom will apply to these Terms and Conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms and Conditions. Log on to your Google account and click personal info in the left sidebar. Travelcard Season Tickets allow unlimited travel at any time of day within the London fare zones stated on the ticket. Depending on your ticket type, we may have to charge a fee which is applied by the operator to make these changes. Select "Email" under the "Contact info" tab. Promo Codes do not apply to any booking fees and/or VAT payable on tickets being purchased. You may be criminally prosecuted if you fraudulently apply for a Railcard, or fraudulently apply a Railcard discount. Please note you cannot call us to make a booking. These can be applied to your purchase within our booking service. If you are eligible, well return your money to you via your original payment method, so long as its still valid. Please note that, in the unlikely event of our insolvency, any rail or coach tickets purchased through us will still be honoured by the rail or coach carrier. Thats one less thing to have to remember! The Agreement. Youll need to report the loss as soon as you can, with a reasonable explanation. The relevant operators shall have rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Railcard conditions set out in section 8. A Family & Friends Railcard gives you 1/3 off rail fares across Britain. An arbitrator is able to award damages and other relief, including injunctive and declaratory relief or statutory damages. Between26And30Years old to buy this Railcard to obtain more information about penalty fares email ) any postcode restrictions for Day! Introduced Advance ticket easements for the Refer-a-Friend scheme detailed in our booking.. 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